Verizon I think I figured it out

So I double checked the bank billing to make sure the account # was right on the outbound and it wasn't so hopefully I can resolve it on my end. So I'm taking credit for my mistake but come on, this was what I was trying to ask person #8? Was there any glitches on the bill that was causing the previous ones to arrive late?
So the lesson learned: #1 - make sure the bill payment acct number is right and #2 - if you live in Virginia, solve the problem yourself because good luck getting anyone to pick up a phone there.