Farmers Insurance Policy

Last year, I switched our auto and home insurance to farmers because I knew the agent personally. I got very good support from her. However, she moved to another company and I was given a new agent. In June I contacted him regarding an update to our policy. He was very responsive and sent me documentation detailing costs associated with the update. At that time I did not make the policy change.

This month on August 17 and on August 31, I sent e-mails asking questions about performing the update. When I called on August 31 his voicemail stated that he was on vacation the week of August 10 so I assume he is back now. I left a message asking for him to call me back.

I still haven't heard back from them either via e-mail or phone so today I called the farmers company directly. The problem with farmers is that each agent is essentially a franchise operation so if your agent is out of town, you are a bit SOL. Farmers put me in touch with his district manager. At least they gave me the phone number. When I called the district manager's office, I got his voicemail and I started to leave a message. I was about five seconds into the message and I thanked me for my message and hung up.

Auto insurance and homeowners insurance seems to be a competitive business so it seems odd to me what poor support I am receiving. I will probably be shopping around soon. I realize that people go on vacation in August but it seems like they should have contingencies in place when that happens.