Let's see if Packet8.net easier to cancel

Step 1 - Look on account login for cancellation options. None found.
Step 2 - Google how to cancel. Lots of complaints online including suggestions to send a certified letter asking to cancel.
Step 3 - Call the 800# on the site.
Step 4 - Speaking to customer service. Said want to cancel 1 of the 2 accounts I have. She put me on hold. Listening to music.
Step 5 - 3 minutes later, she came back online said it will be canceled today. If so this is quite excellent compared to Vonage. I liked Packet8 more from the beginning but wondered if this would be the turning point. So far, not.