Dyson complaints continued

So our vacuum is still not working right. Now it's not even spinning the roller. Called Dyson support (Adolpho) on Saturday and they told us not to take it to Waters but to Americana Vacuum & Sowing Center in Falls Church VA. Called there today. Heard a man pickup and then a fax machine sound. Called again, fax machine sound. Called from another phone and waited a few mins of ringing. Finally got someone. He said to call back later today or tomorrow and speak to his dad Rasheed Amid about it.