Verizon I think I figured it out

So I double checked the bank billing to make sure the account # was right on the outbound and it wasn't so hopefully I can resolve it on my end. So I'm taking credit for my mistake but come on, this was what I was trying to ask person #8? Was there any glitches on the bill that was causing the previous ones to arrive late?
So the lesson learned: #1 - make sure the bill payment acct number is right and #2 - if you live in Virginia, solve the problem yourself because good luck getting anyone to pick up a phone there.

Verizon part 2

Ok, so I am going to spend another hour trying to figure out where my payment went to Verizon. So the bill reads "Questions about your bill? Call xxx-xxx-xxxx" so I call that #. The first guy tells me this is residential and you need business. Transfers me. The second person states that the number I should have called is some other number to ask about billing. I say sarcastically, "Let me guess, it's not the number that the bill has for me to call?"

So now I am on with another woman. I have been paying this bill via automated bank bill pay and she says that they show the previous 2 payments took 2 weeks to process since receipt and now this recent payment from 11/8 still doesn't show. So now she says I need to be transferred to "billing". This is the 7th person I have talked to in 2 days about this.

Person #8 says this is the wrong dept after I told the robot business fios. She is in Pennsylvania and she needs to find out what # would help me in Virginia. She says she doesn't think she can transfer the call or it will show the call coming from her and route her to PA.

Person #9 says she is in Indiana. She is going to get me over the VA area. I am so frustrated I said "your company sucks" and she said she thinks it's a wonderful company and I told her she must get the good service. I'm getting the horrible service.

So now listening to music.

So I go online to view my billing and here's what it shows (not that it says to click the non-existent date):









So I say to person #9, "Can I speak to a manager?" She says, "A manager can't help you out of here - we just have a land line" and then the music starts back again.

I give up - apparently the 2 previous months of payments were received so I will make another payment now so they are paid for 3 months and hope that it's just a delay.

Sheesh....

Voice #9 says that "No one in Virginia is answering. What time is it there?" I say, "10 am". She says well maybe you can call again at a different time.

Oh Verizon, how I HATE your phone system

I have Verizon Fios (which is great). So I have automated bill payment and this month they claim I missed a payment which I know I made because it shows on my bank bill. So I talk to a robot for awhile - she gets me nowhere. So then I finally get a human being. They said, "You are in Texas and need to be in Virginia." I say, "Why am I routed to the wrong place when I call the number on the bill that reads, "If you have a question about billing, call..."

Each human being (I'm on with the 3rd - "Michael" trying to route me to the 4th) I speak to tells me it's the wrong place.

I work hourly and it costs me a lot of money and time to deal with this crap.

The most basic question about billing and no one can answer. And of course in the age of technology, they still don't list an email address on the bill. I could simply send a note and they could take their time answering but instead they FORCE me to waste my time sitting on hold bouncing through their phone system.

You gotta love monopolies! Aren't they great?

Funny - they have a commercial going during my wait time where the woman says, "Are all Verizon Fios support people so helpful?" or something along those lines. She must have known which number to call.