Wednesday, May 24, 2006

Virus Scanning crashes Domino a lot

I would say about 1/2 the time the nsd comes back with info on the Virus Scanner on the server stuck on some file and causes it to crash. Has anyone else noticed this?

Doesn't seem to be brand specific either. I see different virus scanners on different servers but they do appear to crash the Domino server periodically. Haven't figured out why yet.

Sunday, May 21, 2006

Hey Banks, stop making your sites so complicated


I recently wanted to get my monthly account statements online so signed up for online access. They show all transactions but I wanted to get the monthly statements in e-format (pdf, etc) or printable from a browser.

So I go to the right page to see all the transactions and there is a link for 'View Online Statements' and they want me to create ANOTHER login. Isn't that strange? I noticed this on another site recently (my gas utility bill) where they won't show you the monthly statements without forcing you to do a monthly payment directly from your bank account.

Ok, so I bite, I decide to Enroll for another id. All of the sudden an alert pops up telling me to get a new browser (I was using Firefox). Ok, so I switch to IE. Then, I fill out half of the enrollment form and I keep getting forwarded to a new login page (but I haven't finished enrolling yet!). So I backtrack and see a javascript error on the page which makes me wonder who can use this page.

If Firefox and IE 6 don't work, what does? I'm too tired to try netscape. I guess I'll just have to hand-scan my monthly statements.

This is a very major national bank but there is something I've noticed about banks and that is that they have some of the worst online account websites of any company.

Friday, May 12, 2006

"Lotus Notes Sucks" "I hate Lotus Notes"

Occasionally I hear this from someone and on further inspection find that they are using the really old versions.

I recently worked with a company running Domino R5 and R5 clients only for mail. Running Notes for mail only isn't really taking advantage of Notes/Domino to begin with but that's another story. But by running R5 mail, they are getting a very poor user experience compared to what they would get on Domino 7. Also, this company had maintained their licensing so they were fully entititled to the upgrades (so it wasn't a question of money per se).

For example, one problem is that many of the things that made the email client "suck" have been much improved in subsequent versions. So please upgrade as soon as possible.

Granted, you could argue that if it didn't suck to begin with, we wouldn't be having these complaints. But my point is that people should say "Lotus Notes email sucked" (past tense) unless they are keeping up with upgrades.